Service User Guide
At Independent Care Partners, we are committed to delivering safe, high-quality, and compassionate care in your own home. This guide explains what you can expect as one of our service users.
What You Can Expect
- Personalised care plans created with you and your family.
- Kind, respectful staff who are fully trained and DBS-checked.
- Clear communication and regular reviews of your care.
- Respect for your dignity, privacy, and independence.
Your Rights
- To be treated with respect and compassion.
- To be fully involved in decisions about your care.
- To raise concerns or complaints without fear.
- To have your personal information kept safe and confidential.
Feedback & Complaints
We welcome feedback to help us improve. If you have concerns, please use our [Complaints & Feedback page] or speak directly to a manager.
📍 Office: Regus – Croydon, Interchange House, 1st Floor, 81–85 Station Road, Croydon, CR0 2RD
📞 Phone: 07469552400