Privacy Policy

At Independent Care Partners Ltd, we take your privacy seriously.

This policy explains in simple terms how we collect, use, and protect your personal information.

We are committed to handling your data with transparency, security, and respect, in line with UK GDPR and Care Quality Commission (CQC) standards.

Independent Care Partners Ltd is committed to protecting your personal data and ensuring your privacy. This policy explains how we collect, use, and safeguard information.

Who We Are

Independent Care Partners Ltd

Regus – Croydon, Interchange House

1st Floor, 81–85 Station Road

Croydon, CR0 2RD

What Information We Collect

We may collect the following personal information when you interact with us:

  • Name, address, phone number, and email address
  • Medical information relevant to your care needs
  • Employment details when applying for a job with us
  • Feedback and complaints you choose to share

How We Use Your Information

We use your personal data only for legitimate business purposes, including:

  • Delivering safe and effective care services
  • Responding to enquiries, complaints, and feedback
  • Recruitment and staff management
  • Meeting regulatory and legal obligations

We will never sell your personal data to third parties.

Sharing Your Information

We may share your information with:

  • Regulatory bodies such as the Care Quality Commission (CQC)
  • Local authorities and NHS partners (where relevant to your care)
  • Third-party service providers (e.g., payroll, IT support) under strict confidentiality agreements

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Request corrections if your information is inaccurate
  • Request deletion of your personal data (where legally permitted)
  • Withdraw consent to data processing

To exercise these rights, contact us at contact-us@independentcarepartners.info.

Data Retention

We only keep your data for as long as necessary to fulfil legal, regulatory, and contractual obligations.

Security

We take appropriate measures to protect personal information, including secure storage, encryption, and restricted access

Complaints

If you are concerned about how we handle your data, you can contact: