📜 Policies & Compliance
At Independent Care Partners Ltd, we are committed to delivering safe, effective, and person-centred care.
To meet CQC’s Fundamental Standards and ensure the highest quality, we follow a full set of policies maintained and updated through QCS (Quality Compliance Systems).
Below are summaries of our key policies — full versions are available to staff via the QCS portal and can be provided to clients on request.
📝 Complaints & Feedback
We welcome feedback and complaints to help us improve.
- Acknowledge within 3 working days
- Full response within 28 days
- Escalation available via the Local Government & Social Care Ombudsman (LGSCO) or the CQC
📞 Out of Hours – Director: 07469 552400
📞 Out of Hours – Registered Manager: 07459 000456
Full policy available on request – maintained via QCS.
🔒 Privacy & Data Protection (GDPR)
We protect personal information in line with UK GDPR and the Data Protection Act 2018. Information is used only for lawful purposes and never shared without consent, unless required by law.
Full policy available on request – maintained via QCS.
🌍 Equality, Diversity & Inclusion
We treat everyone fairly, with dignity and respect. We promote equality of opportunity and do not tolerate discrimination.
Full policy available on request – maintained via QCS
🛡️ Safeguarding & Whistleblowing
Protecting people from harm is our top priority.
- All staff trained in safeguarding adults at risk.
- Concerns reported immediately to the Registered Manager.
- Whistleblowers are supported and protected.
- Serious incidents escalated to the local authority and CQC.
📞 Safeguarding: 07459 000456 (Registered Manager)
♿ Accessibility Statement
We make our services and information accessible to everyone.
• Information available in large print, audio, or translated formats.
• Website designed for clear navigation across devices.
• Reasonable adjustments made in care delivery.
• Staff trained in inclusive communication.
📧 Requests: contact-us@independentcarepartners.info
🤝 Duty of Candour (Openness & Transparency)
We are open and honest if something goes wrong.
• Families informed promptly of incidents.
• We apologise, explain what happened, and act to prevent recurrence.
• All incidents recorded and reported as required.
🧼 Infection Prevention & Control
We maintain high standards of infection prevention.
• Mandatory infection control training for all staff.
• PPE provided and used in line with guidance.
• Homes and environments risk-assessed for hygiene.
• Policies updated through QCS to match national rules.
💊 Medication Management
🎓 Staff Training & Developmentt
We invest in our carers and nurses.
• Induction includes safeguarding, medication, infection control.
• Ongoing CPD, supervision, and appraisals provided.
• Staff supported to grow into leadership roles.
• Recognition for contributions through reviews and awards.
Modern Slavery and Human Trafficking Policy (QCS)
We are fully committed to preventing modern slavery and human trafficking in all areas of our business and supply chains.
Independent Care Partners Ltd operates in line with the Modern Slavery Act 2015 and related UK Government guidance.
Our policy sets out clear procedures for identifying, reporting, and preventing exploitation, ensuring ethical employment and fair treatment for all.