Complaints & Feedback

At Independent Care Partners, we are committed to providing the highest standards of care and support.

Listening to feedback — both positive and negative — helps us improve our services.

If you are unhappy with any part of our service, please let us know. We take every concern seriously and will work with you to put things right.

How to Make a Complaint

You can raise a complaint or share feedback with us in the following ways:

  • Online Form – Complete the form below and submit it directly to our management team.
  • Email – Write to us at: contact-us@independentcarepartners.info
  • Phone (Office Hours) – Call us on: 07478 293 251 (Mon–Fri, 9:00am–5:00pm).
  • Phone (Out of Hours – Director) – 07469 552 400
  • Phone (Out of Hours – Registered Manager, Mirela Sabina Bozesan) – 07459 000 456
  • Post – Write to us at:
    Independent Care Partners Ltd
    Regus – Interchange House, 1st Floor
    81–85 Station Road
    Croydon, CR0 2RD.                    

    ⚠️ For urgent safeguarding or care concerns, please use the out-of-hours numbers above.

What Happens Next

  • We will acknowledge your complaint within 3 working days.
  • We will investigate fully and aim to provide a full written response within 28 days.
  • If your concern requires more time, we will keep you updated throughout the process.

If You Are Not Satisfied

If you are not satisfied with our response, you may escalate your complaint to:

These independent bodies can review your complaint

Independent Care Partners Ltd is currently awaiting our CQC registration, and our Provider ID will be published here once approved.

Our Commitment

We treat every complaint as an opportunity to learn and improve. Our goal is to handle all feedback with openness, fairness, and respect, ensuring that clients and families always feel heard and supported.


Make a Complaint